A couple claim they "fell ill" after eating a McDonald's cheeseburger that was made the previous day.
Louis Andrews and his fiancee, Lauren Vinnicombe ordered a £36.79 meal via Deliveroo just after midnight to be delivered to their home in Exeter, Devon. After munching on a cheeseburger and chicken nuggets, they noticed the wrapper stated it had been prepared at 4.50pm the day before.
The packaging also showed the burger had been ordered via Just Eat rather than Deliveroo, indicating a possible mix-up. Both Louis and Lauren say they fell ill soon after eating the item.
READ MORE: Bloke decorated mum's house as a surprise but was horrified by what he found in cupboard
For the latest news and shocking stories, click here.
Lauren, who works as a waitress, says she had to take three days off work. Louis claimed they "were very sick over the next two to three days" and the restaurant in nearby Marsh Barton "kept hanging the phone up" when they tried to complain.
The 30-year-old chef said: "When we rang the restaurant to understand how and why that food order was sat around for seven hours without being thrown out and delivered to us and what happened to our order, they wouldn't explain it to us.
"They then got rude and said it wasn't their fault and kept hanging up the phone on us.
"We tried to call Deliveroo and explain what had happened.
"I genuinely feel like they are trying to poison people through sheer incompetence and lack of staff training.
"When the food arrived we took the chicken nuggets out and microwaved them to share as we were so hungry due to waiting so long for the food to arrive.
-
McDonald's announce festive menu – including £14.99 share box and new Galaxy pie
"But while eating the chicken nuggets that's when we noticed the time on the burgers.
"Me and my fiance were very sick over the next two to three days and are in contact with the regional manager for food safety standards."
Louis added: "Deliveroo told us that it will share with partners to investigate the matter further.
"That was on November 4 and we've not heard anything from anyone. When we looked at the timestamp we said 'that explains what it is'.
"It tasted like it had been on the side for seven hours."
The couple were later given a £9.20 "partial" refund by Deliveroo on the basis that they were able to "still consume the items" which they are not happy with.
A Deliveroo spokesperson said: "Deliveroo works hard to ensure our customers, restaurants and grocery partners have the best possible food delivery experience.
Join the Daily Star's WhatsApp for the sexiest headlines, showbiz gossip and lots more
The Daily Star is now on WhatsApp and we want you to join us!
Through the app, we'll send you the sassiest showbiz stories, some naught headline and a seismic smattering of aliens…along with the latest breaking news of course.
To join our community, all you have to do to join is click on this link, select 'Join Chat' and you're in!
No one will be able to see who has sign up and no one can send messages except for the Daily Star team. We also treat our community members to competitions, special offers, promotions, and adverts from us and our partners.
If you don’t like our community, you can check out any time you like. To leave our community click on the name at the top of your screen and choose Exit group. If you’re curious, you can read our Privacy Notice.
CLICK HERE TO JOIN
"Food safety is a top priority for us, we take these allegations seriously and are investigating this matter."
McDonald's was contacted for a statement.
The restaurant's policy is clear: all menu items are freshly made to order. They have a strict process in place that requires orders to be collected promptly for delivery, or they won't be served.
* This article was crafted with the help of an AI tool, which speeds up Daily Star's editorial research. An editor reviewed this content before it was published. You can report any errors to [email protected]
For more from the Daily Star, make sure you sign up to one of our newsletters here .
Source: Read Full Article